We provide complete onsite and remote support to our clients – customized to fit your needs, not ours. Just like our solutions, there isn’t one cookie-cutter approach to support.
For many of our clients, we support every aspect of their network, from the desktops to the servers. Have an IT question? Our technicians take the time to answer your questions in language you’ll understand. Do you have someone in your office who’s IT-savvy and can help with desktops and users’ questions? No problem – we’ll support your Exchange server, SQL server and the rest of your core IT components.
Not only are our technicians certified and constantly trained in the latest technologies, they know how to be proactive and diagnose problems before they result in downtime, user frustration and lost revenue. We use our RapidTech Monitoring software to constantly monitor key points of your network and automatically alert us to potential problems. Our experience has taught us that preventive maintenance can solve many problems, so don’t wait for problems to happen.
We take the time to truly develop a partner relationship with your company. This enables us to use our knowledge, skills and experience to help you grow your business. Miss personal support? We assign a primary technician to each of our clients, so not only is there a continually developing relationship with ISG, there’s one with that individual. If that’s the kind of support you’re looking for, contact us.